Refund policy
Returns and exchanges will be accepted only within 7 days of delivery date.
Note :- All our products are digitally printed or handcrafted resulting in slight difference in Colour tones. However we offer Exchange with size or any other design for customer satisfaction.
We are a free size clothing brand – On popular demand now we make our garments in 2 Fits – Relaxed and Tailored Fit. Products may be exchanged between the two fits.
For returns, the amount will be refunded in form of store credit with validity of 1 year.
Return and Exchange is allowed only once per order. In the case of return or exchange, reverse pickup and logistic charges of ₹150 will be borne by the customer.
In case of exchange, customer can select the different fit or product whereas the difference for the higher product amount will be paid by the customer and the difference with the lower product amount will be credited in the form of store credit.
The store credit will be initiated if the size for the exchange is not available.
Delivery failed for prepaid orders due to unavailability, wrong address/contact details are not eligible for the refund. The store credit will be initiated after deducting the logistic charges.
Eligibility for Return & Exchange
- Please ensure the returned product is unused, not damaged and has the original packaging, price tag, original invoice and label.
- Please take the picture of the product at the time of giving to the reverse pick up, as the wrong product receiving will not be accepted for the exchange or return.
- After receiving the product it will go through the QC process.
- It takes 1-2 working days for the process after receiving the product to dispatch the new product or initiate store credit once it passes the process.
- To initiate your return you can drop us a mail at care@desipop.in